Cancellation Plan
The £5 payment is per week and covers all your party. If you have to cancel before the start of your holiday the first and most important thing is to let us know, by phone then by first-class letter as soon as possible. Enclose your booking receipt and a stamped addressed envelope if you require a reply. It is to your advantage to give us the earliest possible warning of a cancellation to enable us to try and re-let the accommodation.
Once a booking has been made a legal contract exists which makes you liable for the full cost of the accommodation regardless of the reason for your cancellation.
If you have to cancel for one of the following reasons:-
Illness, injury, death or maternity, or illness of any member of your party, or the death, serious injury or illness of a close relative, or unemployment. A medical certificate or former employers confirmation is required in all cases. If you have paid the £5 per week booked Cancellation Plan charge at the time of booking your holiday, and you have to cancel your holiday for one of the qualifying reasons you will be entitled to a refund of your holiday money paid less the deposit of £70 per week. Your deposit of £70 per week booked and the £5 per week charge for Cancellation Plan are not refundable.
The cancellation plan terminates on the day your holiday starts. If your reason for cancellation is not covered by the plan, or you have not paid into the cancellation plan we will endeavour to re-let the accommodation, in which case a refund of the balance of your holiday money (if already paid) will be made less a handling charge of £20 per week booked. If the accommodation is not re-let then unfortunately full payment is due.
Please note this is a cancellation plan and does not cover curtailment.